Returns & Refund Policy
Last Updated: September 2026
Due to the nature of industrial equipment procurement, returns and refunds are subject to supplier terms and are handled on a case-by-case basis.
01.Return Eligibility
Returns are only accepted where equipment is materially different from the confirmed specification in the purchase order, or where equipment arrives in a damaged condition documented at time of delivery.
02.Return Process
To initiate a return, contact Vantrex within 7 days of delivery with photographic evidence and a written description of the discrepancy. We will liaise with the supplier to determine the appropriate resolution.
03.Refunds
Refunds are processed within 30 days of a confirmed return or resolution agreement. Refunds are issued via the original payment method where possible.
04.Non-Returnable Items
Custom-ordered equipment, equipment modified to client specifications, and consumable items are non-returnable unless defective.
For questions about this policy, please contact us.